FAQs

Before you start...
Consult with your health care provider before beginning your StayAhead workouts. There is risk with this and any fitness program and your participation in this program is at your own risk. Be sure your body is ready for active movement.

Do you send out member emails every week?
Yes! I send out an email every Sunday morning with fitness tips, recommended workouts, and other member updates. These emails are a big part of your membership. So be sure they are getting to your inbox.

Why am I not receiving your emails?
Emails sometimes go to a junk folder or if you use gmail, they may go to your “promotions” or “social” tabs. Look around your email program to see if you can find my emails which are from drew@stayaheadfitness.com. Be sure to “whitelist” or “safelist” my email address to ensure you’ll never miss my messages. Let me know if you still can’t find it. I’ll be glad to help.

Does my membership renew automatically?
Yes! For your convenience, your membership will renew every month or year depending on which membership you signed up for. If you want to stop the auto-renewal, you’ll need to cancel your membership.

Videos aren't playing correctly for me. What do I do?
The company I use for video hosting has a very robust system that rarely goes down or has delays. It's likely that the problem is with your computer, your web browser, or your Internet connection. Old equipment, old browsers, and poor Internet connections often are the problem. If your equipment is relatively new (within 5-8 years) and your operating system is up-to-date then your equipment should be adequate. Try restarting your computer or clearing the cache on your Internet browser (INSTRUCTIONS HERE). If you try these suggestions and are still having video play issues, let me know and I will reach out to my video hosting company.

How do I change my membership between the month and annual options?
1. LOG-IN and go to the video library
2. Click DASHBOARD
3. Click BILLING
4. Click CHANGE PLAN
5. Choose the membership you want.

NOTE: Your credit card will be charged automatically for whichever plan you choose at your next billing cycle. Let me know if you need help with this.

How do I change my name or email address?
1. Click LOG-IN from the menu
2. Click DASHBOARD
3. Click PROFILE
4. Enter new name or email

NOTE: These instructions only change the email address for your StayAhead account. To change your email address for the weekly emails, click the UPDATE LINK at the bottom of any StayAhead email newsletter. Let me know if you need help with this.

How do I change my password?
1. Click LOG-IN from the menu
2. Click DASHBOARD
3. Click SECURITY
4. Enter a new password

I lost my password. How do I reset it?
1. Click LOG-IN from the menu
2. Click “Forgot Password”
3. Reset your password.

How do I change my credit card?
1. Click LOG-IN from the menu
2. Click DASHBOARD
3. Click BILLING
4. Click USE ANOTHER CARD
5. Update your credit card

How do I cancel my membership?
1. Click LOG-IN from the menu
2. Click DASHBOARD
3. Click BILLING
4. Click CHANGE PLAN
5. Click CANCEL

NOTE: You can re-join any time. However, you will lose the current rate you enrolled at when prices go up. Unsubscribing from the email newsletter DOES NOT cancel your membership. Be sure to follow the cancellation steps above to cancel your membership and avoid being charged the following month or year.

Do you offer refunds?
I offer a FREE 7-day trial so you can decide if the StayAhead membership is a good fit for you.

If you cancel BEFORE your 7-day trial ends, your credit card will not be charged.

If you cancel AFTER your 7-day trial ends, you will be charged for the current month or year, but you will not be charged again.

More Questions?
I’m always here to help you, my valued StayAhead member. Send me an email to drew@stayaheadfitness.com. I’ll get back to you ASAP.